The Information Technology Department

Technology and Help Desk

Welcome to the Monroe University IT Department. This page is designed to help students, faculty, staff, and alumni quickly find answers to common technical issues — from logging into your account and navigating Blackboard to staying safe online and accessing academic software. Whether you need help connecting to campus Wi-Fi, resetting your password, or locating resources for virtual classes, you’ll find straightforward guidance and contact information here. If you don’t see what you need, our Help Desk is always available to assist.

Additional IT Department information

IT Help Desk Support & Contact Info

You can contact the IT Help Desk via email at helpdesk@monroeu.edu or by phone at 646.393.8290.

Help Desk Hours of Operation:

  • Monday - Thursday: 8:00 am – 7:00 pm
  • Friday & Saturday: 8:30 am – 2:00 pm
1

Account and Login Issues

Provides solutions and contact information for common problems related to student accounts, including sign-in, password resets, and email access.

Student Email Sign-In Assistance

  • Error Message or Incorrect Email: If you receive an error message or a message that your email address is incorrect, please contact the IT Help Desk at helpdesk@monroeu.edu or 646.393.8290 for assistance. If you are an Alumni and have not attended the University in over a year you no longer have an active account.
  • Incorrect Credentials: Make sure you are using your Monroe University email address and password. Your email address is formatted as username@monroeu.edu.
  • MFA (Multi-Factor Authentication) Issues: If you need to update the authentication method for your Microsoft account or cannot access your registered number, please contact the IT Help Desk for assistance.

Login Credentials for New Students

You will receive an email with your credentials from helpdesk@monroeu.edu to the email address that you provided during the application process.

Help Desk Hours of Operation:

  • Monday - Thursday: 8:00 am – 7:00 pm
  • Friday & Saturday: 8:30 am – 2:00 pm
Initial Login for New Students

Your initial login credentials are sent to the personal email address you provided during registration. You will not be able to reset your password without first registering a device for multi-factor authentication (MFA). Your account can be registered in two ways:

  • Option 1: Visit https://outlook.office.com. Enter your Monroe University email and the password sent to your personal email. Please select “Next” to keep your account secure. Download the Microsoft Authenticator app and follow the set-up prompts (Recommended for International Students).
  • Option 2: Visit https://outlook.office.com. Enter your Monroe University email and the password sent to your personal email. If you do not want to use the Microsoft Authenticator app, select “I want to set up a different method”, choose “Phone”, enter your phone number, and select how you’d like to receive your verification code: “Receive a code” for text message or “Call me” for a phone call.

 

Password Reset Instructions for Continuing/Re-Admit Students

For Continuing students with MFA

  1. Go to MyMonroe.
  2. Click the “Forgot username or need to reset your password?” link. Select “Continue”.
  3. Enter your Monroe email address and click “Next”.
  4. Select "Forgot my password".
  5. Enter the characters on your screen and click “Next”.
  6. Enter the entire phone number associated with your account for verification. You can choose to receive a phone call or a six-digit code via text.
  7. Create a new password that is at least 8 characters long, includes a mix of uppercase and lowercase letters, numbers, and/or special characters. Do not use your name or date of birth, and it must be different from your previous password.
  8. Click “Finish”.
  9. Return to the MyMonroe login page to access your portal with your new password.

Re-Admit Students
If you are a re-admit student, please contact the IT Help Desk at helpdesk@monroeu.edu or 646.393.8290 for assistance.

Student Portal Access

Login to MyMonroe using your username and password.

Additional quick links

  • Login to Outlook using your Monroe email address and password.
  • Login to MyServices using your Monroe email address and password.
  • Login to Blackboard using your Monroe email address and password.
    To log into Blackboard using your Monroe University account, click on "Sign in with third-party account" and select "Monroe University Login". Then, enter your Monroe University email and password to sign into Blackboard.

If you receive an error message, please select "Return to login" and attempt to login again using the exact same instructions.

Housing Application Sign-in

If you are unable to sign in, please first confirm that you have completed the admissions process and registered for the upcoming semester. You should also check if you have received your username and password credentials. If you are receiving an error message that you are not a member of a specific group, please contact the IT Help Desk at helpdesk@monroeu.edu or 646.393.8290 for assistance.

2

Blackboard

Login to Blackboard. 
Click “Sign in with third-party account” and choose “Monroe University Login” from the dropdown, then enter your Monroe University email address and password. 

Workshops and Training Sessions
Please refer to the Institution Page on Blackboard for information on Blackboard workshops, which are usually conducted at the beginning of each semester.

3

Campus Technology and Wi-Fi Support

Offers guidance on connecting to campus Wi-Fi, using classroom computers, and troubleshooting issues with virtual class technology.

Campus Wi-Fi Connection

Ensure you are connecting to the “Monroe Faculty-Student” Wi-Fi network and using your most up-to-date login credentials. If you did not receive your credentials, contact the IT Help Desk for assistance. Your password may have expired and need to be reset, or it may have been entered incorrectly.

Should you receive an error message, it could be due to your password expiring and needing to be reset, or it may have been entered incorrectly.

Forgetting a Saved Wi-Fi Network

  • Windows 11: Go to Settings > Network & Internet > Wi-Fi > Manage known networks. Select the network and click “Forget”.
  • Mac: Go to System Settings > Wi-Fi. Click on the network you want to forget and then click “Forget This Network”.
  • iPhone: Go to Settings > Wi-Fi. Tap the “i” icon next to the network, then tap “Forget This Network”.
  • Android: Go to your phone's Settings > Wi-Fi settings. Select the network and tap “Forget”.

Connecting Smart Devices to Wi-Fi (Dorm students only)

You must register your device by completing the Media Registration Form on MyMonroe. The process takes 1-3 business days, and the password will be emailed to your Monroe email address.

Virtual Class Audio/Video Issues

  • Chrome Browser:
    1. Click the small icon next to the URL elearn@monroeu.edu.
    2. Select “Site Settings” from the dropdown list.
    3. Scroll to “Microphone” and set it to “Allow”.
    4. Repeat this for “Camera,” “Pop-ups and Redirect," and “Sound”.
    5. Return to Blackboard and refresh the page.
  • General Device Settings (Windows):
    1. Open Settings on your desktop.
    2. Select Privacy & security.
    3. Under “App permissions,” select “Camera” and ensure “Allow apps to access your camera” is turned on.
    4. Scroll down to “Allow desktop apps to access your monitor” and make sure it is also on.
    5. Repeat this for “Microphone” permissions.

Classroom Computer Login

Please use your username and password to login to classroom computers.

4

Academic and Software Resources

Provides instructions for downloading software like Microsoft Office and Lockdown Browser, and explains how to access academic resources such as eTextbooks, grades, and schedules.

Downloading Microsoft Office 365 for Free

  1. Sign in with your Monroe email address at https://www.office.com. Use the same password as MyMonroe or Blackboard.
  2. Click “Next” if prompted for “More information required”.
  3. Register your cell phone number to receive a six-digit verification code via text.
  4. Click “Verify” and then “Finish”.
  5. On the next page, click “Install and more” or “Install Apps” in the upper-right corner.
  6. Select “Install Office" or “Install Microsoft 365 apps” from the dropdown list.

Cengage eTextbook Assistance

  • New Student: Create a new account using your Monroe email by selecting the eTextbook link from your course on Blackboard.
  • Continuing Student: Make sure you are accessing the eTextbook through your course content on Blackboard, not the gradebook.

Lockdown Browser Download

The link for the Lockdown Browser must be provided by your professor for your specific course.

Device Compatibility:

  • Lockdown Browser is not available for use on a phone.
  • Chromebooks are typically not compatible. 

Online Grades Access

You can access your grades through MyServices using your Monroe email address and password. You can also access MyServices through MyMonroe by logging in and selecting the MyServices icon.

Accessing Your Schedule

Login to MyServices with your Monroe email. Once on the homepage, navigate to “Student Planning,” then “Plan and Schedule” to find your schedule.

Please contact your Academic Advisor if you have any issues with your course schedule.

5

Keeping Your Account and Data Safe

Contains information on keeping your account and data safe, including password resets, recognizing phishing emails, and data recovery options.

Updating Contact Information

You can update your contact information on MyServices. Alternatively, you can contact the Registrar’s office at 646.393.8312.

Reporting a Hacked Account

Reset your password immediately and contact the IT Help Desk at helpdesk@monroeu.edu or 646.393.8290.

Recognizing Suspicious Emails or Websites

If you are unsure of the legitimacy of an email/sender do not respond, open any attachments or click on any links.  Phishing emails often ask for sensitive information.  Do not disclose any personal information or passwords.  Please contact the IT Help Desk at helpdesk@monroeu.edu or 646.393.8290 for assistance.

Reporting a Phishing Email

Forward the email to the IT Help Desk at helpdesk@monroeu.edu or call 646.393.8290 for assistance.

6

Additional Help Desk Resources

Provides general information about the IT Help Desk, including hours of operation, location, and answers to other common student questions.

IT Support & Help Desk Hours

You can contact the IT Help Desk via email at helpdesk@monroeu.edu or by phone at 646.393.8290. The office is located on the 4th floor of King Hall (Bronx campus).

Help Desk Hours of Operation:

  • Monday - Thursday: 8:00 am – 7:00 pm
  • Friday & Saturday: 8:30 am – 2:00 pm

Lost ID Card

Visit Student Services in King Hall (Bronx campus) or Main Hall (New Rochelle campus). You can also email them at bxstudentservices@monroeu.edu or nrstudentservices@monroeu.edu.

Downloading Outlook on your Phone